From Paper to Digital: A Hotel Group's Journey

After 30 years of paper-based processes, this independent hotel group took the leap to full digital transformation.

The results exceeded every expectation.

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From Paper to Digital: A Hotel Group's Journey
100% Paperless
40% Time Saved
5★ Guest Rating

The Challenge

Products used in this study

MAKSUD BATCH
MAKSUD REPEAT
MAKSUD MAIL
MAKSUD MOBILE

Paper everywhere. Inventory sheets, handwritten stock counts, filing cabinets full of records. The owner knew change was needed but feared the transition.

"I'd been doing things the same way for 30 years. The thought of changing everything was terrifying."

The Solution

MAKSUD's phased implementation approach allowed the hotel group to transition gradually, with comprehensive training and support at every step.

Within three months, they had eliminated paper from their entire inventory workflow.

The Results

The hotel group is now 100% paperless, saving 40% of staff time previously spent on paper handling. Guest satisfaction has soared to 5-star ratings.

"I wish I'd done this years ago. My only regret is waiting so long."